This documentation is for you if you already had a Twikit account before the new Admin Portal was launched ().

Admin portal is Twikit’s new account management system. If you are interested to read more about its functionalities, read this guide.

How to check if I have an ‘old’ Twikit account?

To check if you have an old Twikit account:

  1. Go to Twikit Logistics Management

  2. Sign in with your Twikit credentials

  3. If the sign-in works, you have an old Twikit account

What is expected from me?

How to register a new organization and account in Admin Portal?

(If you are a Twikit employee, read this section.)

A couple of days before the launch of the new Admin Portal, you will receive an e-mail or meeting invite from your Twikit account manager to sign up for a new Twikit account.

The steps to take:

  1. Register a new account and organization on the account registration page.
    (This step is preferably executed by an admin responsible)

  2. Communicate the name and ID of the newly created organization to your Twikit account manager. The Twikit IT team will migrate all your files and assign additional permissions if needed.

  3. Invite all users to your newly created organization that require a Twikit account and assign the appropriate roles

  4. Each user can now follow the steps described here.

Now, you are fully prepared for the launch on March 5th. Until then, you can continue to use your old Twikit account.

My organization already exists in Admin Portal

If your organization already exists in Admin Portal, there is no need to register a new organization. In this case, ask you admin responsible to send you an invite to join the existing organization.

Upon receiving an invite e-mail from Twikit, the steps to take are:

  1. Follow the link in the e-mail to create a new account.

  2. Set your account password according to the password policy.

What will change after March 5st?

On the date of the launch of Admin Portal , you will receive an e-mail that your old account credentials are no longer valid.

Now, you will be able to log in with your new account. No worries, if you haven’t set it up you can still do so by completing the registration steps above.

We are available to help. Don’t hesitate to contact us through https://support.twikit.com